More than Your Average Maid Agency

Reliable and trained domestic helpers

Start Hiring

More than Your Average Maid Agency

Reliable and trained domestic helpers

Start Hiring

Our Services

Hiring Services

1. Full placement services

• If you’re searching for the right domestic helper for your family, we have domestic helpers specialised in childcare, caregiving, housekeeping and cooking, depending on your needs.

2. Direct hire placement services

• If you’ve already found a domestic helper you'd like to hire, our team will process your helper for legal employment in Malaysia, with full compliance to source-country and Malaysian Immigration's requirements.

i. Filipino domestic helper local & overseas processing

ii. Indonesian domestic helper local & overseas processing

Employment Renewal Services

• Work Permit Renewal

• Employment Contract Renewal

Administrative Services

• Check Out Memo

• Special Pass

• Immigration Information Update

• SOCSO Registration

About Us

At Pinkcollar, we redefine the recruitment of migrant domestic workers, focusing on ethical practices and peace of mind for employers. As a licensed employment agency in Malaysia, the Philippines and Indonesia, we offer a streamlined hiring process, supported by clear service policies that protect both employers and workers from the start. Hire your next great nanny, housekeeper, cook or caregiver with us!

Why Choose Us

Reliable, Trained Workers

We find you the right fit by vetting out the bottom 30% of candidates we interview, with the aim of placing suitable and trained domestic helpers who are physically and mentally prepared to work.

Compliance Assured

With licensed operations in Malaysia, Indonesia and the Philippines, our agency expertly manages complex Immigration paperwork, offering you legally compliant services with a seamless experience.

Customer Support

Whether it is your first or fifth hire, we're here for you. Our team provides support and resources at every stage of your hiring journey and whenever you need us, even post-placement.

12-Month Replacement Policy

At Pinkcollar, we prioritize your peace of mind. We offer a 12-month post-placement replacement policy at discounted costs, ensuring a smoother transition should a placement fail due to unforeseen circumstances. This policy is part of our commitment to your household's needs. Terms and conditions apply.

Licenses & Accreditations

We operate with a full license granted by the Malaysian Department of Labour - Peninsular Malaysia (Jabatan Tenaga Kerja - Semenanjung Malaysia). This ensures our compliance with national labour regulations and underscores our commitment to legal and ethical business practices. We have received accreditations from both the Indonesian and Philippine governments through their embassies in Kuala Lumpur.

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From employers

Impeccable service! The Pinkcollar team is the epitome of professionalism and excellence. It was an absolute delight working with them. The process was clear, seamless and swift. The team was very responsive, professional and caring. I highly recommend working with Pinkcollar. It’s worth every Ringgit invested

From a Direct Hire client in Kuala Lumpur, 2023

Amidst the recent increase in cases of runaway domestic helpers, my wife and I struggled with the sense of futility and skepticism to how our interest as employers would be protected. The Pinkcollar Team restored our faith with their vision to provide a recruitment service emphasising on both employer and employee experience. They think long term. They take the recruitment process, including matching and selection, very seriously. Instead of trying to close the deal as soon as possible, they ensure that both parties meet each others' expectations and needs. They provide the employers ample support and guidance throughout the application process. What sets Pinkcollar apart from other agencies I've engaged in is that their professionalism and empathy to customer needs are nothing less than impressive and reassuring.

From a returning Full Placement client of 5 years in Ipoh, 2019

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FAQ

What is covered by Pinkcollar’s Post-Placement Replacement Policy?

Our Post-Placement Rematch Policy provides one worker rematch within the first year of placement, based on a tiered cost structure. This ensures that if a placement doesn't work out, you have the option to find a replacement domestic worker at a predefined, discounted cost.

What type of support does Pinkcollar provide after placement?

Pinkcollar offers continuous support, including mediation and consultation services, throughout the placement period to help address any challenges and work towards a successful employerworker relationship.

How long does it usually take to hire a new migrant domestic worker?

Hiring a new domestic worker from the Philippines or Indonesia involves strict adherence to the legal processes mandated by the respective governments, as well as compliance with Malaysian Immigration requirements. Typically, the process of securing a new hire and processing their work visa can take 2-3 months. Our team works diligently to streamline these procedures and reduce the timeline as much as possible, ensuring your new hire arrives promptly.

How does Pinkcollar ensure the quality of domestic workers?

At Pinkcollar, we do our best to ensure the quality of domestic workers through comprehensive interviews, skills verification, and reference checks. While we strive for thoroughness, it’s important to recognize that the human aspects of our industry can introduce inconsistencies and subjectivity into the vetting process. However, our goal is always to provide you with skilled and reliable workers

What training do domestic workers receive before placement?

At Pinkcollar, the training provided to domestic workers before placement varies based on their experience.

● First-time workers participate in a comprehensive training program that covers hard skills such as cooking and housekeeping, along with soft skills and cultural orientation for Malaysia.

● Workers who have previously worked abroad legally undergo soft skills training and cultural orientation for Malaysia. These programs are designed to help workers adapt to their new roles and understand local customs, aiming to facilitate a smoother transition.